A large and dynamic set of materials
are regularly used and updated for any of our programs
All of our trainers have significant
practicle knowledge on call center operations and management
Contemporary industry best practices
are shown and followed on every training programs
We walk side by side with our trainees
on their effort on materialising what they have learned with us.
"I hated every minute of training, but I said,
'Don't quit. Suffer now and live the rest of your life as a champion.'"
Talking with a customer on the phone can often be a difficult task. Without seeing an individual’s face, messages can become muddled and meanings misinterpreted. To improve your telephone communication skills, you must master few simple tips and techniques.
A comprehensive introduction to the basics of non-voice services call center. Methods, techniques, including the call center business e-mail. online sales. short message service. fax service. mail service. with some innovative. forward-looking and strong practicability. This program is designed in fully process-oriented concepts.
Computer skills used in the workplace, such as e-mail, multitasking and troubleshooting common computer challenges. Participants are also exposed to softwares used in professional environments, like word processing, spreadsheet, database and presentation programs.